Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of LensLogic (the “Service”), which is owned and operated by LensLogic LLC, a Texas limited liability company (“LensLogic,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you access or use the Service on behalf of a company, optical practice, or other organization, you represent and warrant that you have authority to bind that organization to these Terms, in which case “you” and “your” refer to that organization. If you do not agree to these Terms, you may not access or use the Service.

2. The Service; No Medical Advice

LensLogic is a sales-intelligence and optical-calculation tool designed for optical practices and managers. The Service may provide KPI dashboards calculated from sales data submitted by users, optical calculations, AI-generated insights, reference materials, troubleshooting information, and other informational tools.

The Service is provided for informational and business-support purposes only. LensLogic does not provide medical advice, diagnosis, treatment, or other professional healthcare services, and the Service is not a substitute for the independent professional judgment of a licensed optician, optometrist, physician, or other qualified professional.

Certain outputs or findings generated through the Service may require independent verification or review by appropriately licensed personnel before being relied upon or used in connection with patient care. You are solely responsible for ensuring that your use of the Service, and any decisions made based on information provided through the Service, comply with applicable professional standards, licensing requirements, and laws.

3. Accounts

You're responsible for the accuracy of the information you give us, for keeping your password secure, and for activity that happens under your account. Tell us right away if you think your account has been compromised. An organization's owner may create or authorize separate logins for employees, invite additional team members with available account roles, and add additional locations through the Service. Each user must use their own authorized login credentials and may not share credentials with unauthorized persons. Adding a location changes what the organization is billed (see Fees below), so that action is limited to the owner.

You are responsible for all activities conducted through your account and for ensuring that your authorized users comply with these Terms. You may not share account credentials with unauthorized persons or permit access to the Service in a manner that circumvents applicable account, user, or location limitations.

4. Your Data

As between you and LensLogic, you retain all ownership rights in the data, information, files, images, and other content that you submit or upload to the Service (“Customer Data”). You grant LensLogic a limited, non-exclusive license to host, store, transmit, and process Customer Data solely as reasonably necessary to provide, maintain, secure, and support the Service and as otherwise described in our Privacy Policy.

Customer Data may include information that you choose to enter into the Practice Playbook. Practice Playbook information may be stored with your organization's account, made available to authorized users associated with your organization, and processed through AI-enabled features to provide practice-specific responses, as further described in the Privacy Policy.

You represent and warrant that you have all rights, permissions, authorizations, and other lawful bases necessary to provide Customer Data to LensLogic and permit LensLogic and its applicable third-party service providers to process that data as contemplated by these Terms.

The Service is designed to operate without patient-identifying information. You must not submit or upload patient names, birth dates, member identification numbers, contact information, or other information that identifies or could reasonably identify an individual patient.

Certain features may permit you to enter prescription values, benefit amounts, or other information without patient identifiers. You are responsible for ensuring that information submitted to the Service does not contain patient-identifying information and that your use of the Service complies with applicable privacy, healthcare, and data-protection laws.

You must not enter patient-identifying information into Kelle, the Practice Playbook, quote notes, remake notes, team messages, or other free-text fields. When using the insurance-card scanning feature, you must cover or crop out patient names, birth dates, member identification numbers, and other patient-identifying information before submitting an image for processing.

LensLogic does not sell Customer Data or use Customer Data to train LensLogic artificial intelligence models.

5. AI-Enabled Features

Certain features of the Service use third-party artificial intelligence services to process information submitted by users and generate responses, explanations, classifications, or other outputs. AI-generated outputs may be incomplete, inaccurate, or inappropriate for a particular situation and should not be relied upon without appropriate independent review. LensLogic does not use Customer Data to train LensLogic artificial intelligence models. Certain information submitted through AI-enabled features may be transmitted to third-party artificial intelligence service providers for processing as described in the Privacy Policy.

You are responsible for reviewing and evaluating AI-generated outputs before relying upon them, including obtaining review by an appropriately licensed professional where required. AI-generated outputs are provided for informational and business-support purposes and are not a substitute for professional clinical judgment, medical advice, diagnosis, or treatment.

6. LensLogic Intellectual Property

The Service, including its software, technology, algorithms, interfaces, designs, documentation, text, graphics, features, functionality, and other content made available by LensLogic, together with all intellectual property rights therein, is owned by or licensed to LensLogic and is protected by applicable intellectual property laws.

Subject to your compliance with these Terms and payment of applicable fees, LensLogic grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during the applicable subscription term solely for your internal business purposes.

Except as expressly permitted by these Terms, you may not copy, modify, distribute, sell, license, sublicense, reverse engineer, decompile, disassemble, create derivative works from, or otherwise exploit the Service or any portion thereof.

7. Acceptable Use

Please don't use the Service to:

• Upload data you don't have the right to upload
• Submit patient-identifying information in violation of Section 4 of these Terms
• Attempt to access another organization's account or data
• Interfere with or disrupt the Service or its infrastructure
• Use any finding the Service produces as a substitute for a licensed professional's judgment where one is required

You may also not:

• use the Service for any unlawful, fraudulent, or unauthorized purpose;
• attempt to circumvent, disable, or interfere with security or access-control features of the Service;
• introduce malware, malicious code, or other harmful materials into the Service;
• scrape, crawl, systematically extract, or harvest data from the Service except as expressly authorized by LensLogic;
• reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying components of the Service except to the extent such restriction is prohibited by applicable law;
• use the Service or its outputs to develop, train, or improve a competing product or service; or
• permit any third party to access or use the Service except as expressly authorized under your account.

8. Fees, Billing, and Subscriptions

Certain features of the Service require a paid subscription. Subscription fees and applicable pricing are displayed through the Service or at the time of purchase. Fees may vary based on the number of locations, subscription level, or other applicable features.

New accounts may receive a fourteen (14)-day free trial for one location. No payment method is required to begin the free trial, and you will not be charged unless you affirmatively enroll in a paid subscription.

Paid subscriptions are billed monthly in advance and automatically renew each month until canceled. By purchasing a subscription, you authorize LensLogic and its third-party payment processor to charge the applicable subscription fees and taxes to your designated payment method.

If you add a location during a billing period, charges for that additional location will begin with your next billing cycle. If you remove a location, the change will likewise take effect beginning with the next billing cycle. LensLogic does not prorate charges for locations added or removed during an existing billing period.

All prices displayed by LensLogic are exclusive of applicable sales, use, excise, or similar taxes unless expressly stated otherwise. You are responsible for applicable taxes associated with your purchase or use of the Service, and LensLogic may collect such taxes where required by law.

If a payment cannot be processed, LensLogic may suspend or restrict access to paid features until outstanding amounts are paid.

Except where required by applicable law, all fees are non-refundable, and LensLogic does not provide refunds or credits for partial billing periods or unused subscription time.

9. Cancellation

You may cancel your paid subscription at any time through the Billing page in your account. Cancellation will take effect at the end of your then-current billing period. You will continue to have access to paid features through the end of that billing period, and your subscription will not renew thereafter. Except where required by applicable law, cancellation does not entitle you to a refund or credit for any amounts previously paid.

If the owner deletes the organization's account, any active subscription is canceled immediately rather than at the end of the billing period, and, except where required by applicable law, no refund or credit is provided for the remainder of that billing period.

10. Suspension and Termination

You may stop using the Service at any time and may cancel your account or subscription as described in these Terms.

LensLogic may suspend or terminate your access to the Service if you materially violate these Terms, fail to pay amounts when due, use the Service in a manner that creates a security or legal risk, misuse the Service, or where suspension or termination is required by applicable law.

Upon termination, your right to access and use the Service will cease. Following termination or account deletion, Customer Data will be retained or deleted in accordance with the Privacy Policy and applicable law. Provisions of these Terms that by their nature should survive termination, including provisions concerning ownership, payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution, will survive termination.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL INFORMATION, CALCULATIONS, INSIGHTS, OUTPUTS, AND CONTENT PROVIDED THROUGH THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

LENSLOGIC DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

LENSLOGIC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY CALCULATION, AI-GENERATED INSIGHT, RECOMMENDATION, TROUBLESHOOTING RESULT, OR OTHER OUTPUT WILL BE COMPLETE, ACCURATE, OR APPROPRIATE FOR ANY PARTICULAR PURPOSE.

YOU ARE RESPONSIBLE FOR INDEPENDENTLY REVIEWING AND VERIFYING OUTPUTS FROM THE SERVICE BEFORE RELYING ON THEM, INCLUDING OBTAINING REVIEW BY AN APPROPRIATELY LICENSED PROFESSIONAL WHERE REQUIRED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LENSLOGIC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LENSLOGIC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO LENSLOGIC DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY TO THE EXTENT SUCH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless LensLogic and its affiliates, officers, directors, employees, and agents from and against third-party claims, liabilities, damages, losses, and reasonable costs and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) your Customer Data, including your submission of patient-identifying information contrary to these Terms; (b) your violation of these Terms or applicable law; (c) your misuse of the Service; or (d) your use of the Service or its outputs in connection with patient care or professional services contrary to these Terms.

14. Governing Law; Venue

These Terms and any dispute arising out of or relating to these Terms or the Service will be governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Subject to the dispute-resolution provisions below, any judicial proceeding permitted under these Terms shall be brought in a state or federal court having jurisdiction over Tarrant County, Texas, and each party consents to the jurisdiction and venue of those courts.

15. Dispute Resolution

15.1 Good-Faith Resolution

Before initiating arbitration, a party asserting a dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the parties’ relationship (a “Dispute”) shall provide the other party with written notice describing the nature and basis of the Dispute and the relief requested. The parties shall attempt in good faith to resolve the Dispute informally for thirty (30) days following receipt of the notice.

15.2 Mediation

If the Dispute is not resolved through good-faith discussions within thirty (30) days, either party may submit the Dispute to non-binding mediation administered by the American Arbitration Association (“AAA”). The mediation shall be conducted in Fort Worth, Texas, unless the parties mutually agree to conduct the mediation remotely or at another location.

15.3 Binding Arbitration

If the Dispute is not resolved through mediation, the Dispute shall be resolved exclusively through final and binding arbitration administered by the AAA in accordance with the applicable AAA rules. The arbitration shall be conducted before one (1) arbitrator, shall be seated in Tarrant County, Texas, and shall be conducted in English.

The arbitrator shall have authority to determine all issues arising out of or relating to the Dispute, including issues concerning the interpretation, applicability, enforceability, formation, scope, or validity of these Terms or this arbitration provision, except to the extent applicable law requires a court to determine a particular issue.

The arbitrator may award any remedy or relief available under applicable law and these Terms, including legal and equitable relief. The arbitrator’s award shall be in writing and shall be final and binding upon the parties, and judgment upon the award may be entered in any court having jurisdiction.

15.4 Equitable and Emergency Relief

Notwithstanding the foregoing, either party may seek temporary, preliminary, emergency, or other interim injunctive or equitable relief from a court of competent jurisdiction where necessary to prevent actual or threatened misuse of intellectual property, unauthorized access to or use of the Service, breach of confidentiality obligations, or other irreparable harm. Seeking such relief will not waive or otherwise affect a party’s obligation to arbitrate the underlying Dispute.

15.5 Arbitration Costs

The payment of filing, administration, and arbitrator fees shall be governed by the applicable AAA rules and applicable law. Each party shall initially bear its own attorneys’ fees and costs, except that the arbitrator may award reasonable attorneys’ fees and costs to the prevailing party where authorized by applicable law or these Terms.

15.6 Federal Arbitration Act

The parties acknowledge that these Terms involve interstate commerce. The interpretation and enforcement of this arbitration provision shall therefore be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, to the extent applicable.

15.7 Individual Proceedings

To the extent permitted by applicable law, each party agrees that any Dispute will be resolved only on an individual basis and not as part of any class, collective, consolidated, or representative action or proceeding. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

15.8 Survival

This Section survives cancellation or termination of your account, termination of these Terms, and cessation of your use of the Service.

16. Changes To These Terms

LensLogic may update these Terms from time to time to reflect changes to the Service, applicable law, or our business practices. If we make material changes, we will provide notice as required by applicable law, which may include notice through the Service or by email. The updated Terms will identify their effective date. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of those Terms to the extent permitted by applicable law.

17. General Terms

These Terms, together with the Privacy Policy and any other terms expressly incorporated by reference, constitute the entire agreement between you and LensLogic regarding the Service and supersede prior agreements or understandings concerning the Service. If any provision of these Terms is determined to be unenforceable, the remaining provisions will remain in effect. LensLogic's failure to enforce any provision of these Terms will not constitute a waiver of that provision. You may not assign or transfer these Terms without LensLogic's prior written consent. LensLogic may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

18. Contact Us

Questions about these Terms: support@lenslogic.tech.